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Terms and Conditions

STATUTE

The conclusion of the contract between the Buyer and the Seller may be concluded in two ways.

Before placing an order, the Buyer has the right to negotiate all provisions of the contract with the Seller, including those amending the provisions of the following regulations.  The negotiations should be conducted in writing and sent to the address of the Seller (Saffa Marta Szafraniec, Plac OMP 2/5, 40 - 061 Katowice).

If the Buyer resigns from the possibility of concluding a contract through individual negotiations, the following terms and applicable law shall apply.

  • 1 Definitions

Personal Data Administrator:

Saffa Marta Szafraniec,
Plac OMP 2/5, 40-061 Katowice
Tax number: 644-314-06-60, REGON: 242826586

Postal address - name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, apartment or flat number; in the case of a city mayn’t divided into streets: city name and real estate number), zip code and city.

Complaint address:

Saffa Marta Szafraniec
Plac Oddziałów Młodzieży Powstańczej 2/5
40-061 Katowice Poland

Delivery price list - a list of available types of delivery and their costs available at https://www.saffa.pl/strona/wysylka.

Contact details:
Saffa Marta Szafraniec
Plac Oddziałów Młodzieży Powstańczej 2/5
40-061 Katowice
e-mail: pracownia@saffa.pl
telephone: +48533101959

Personal data - any information relating to an identified or identifiable natural person.  Information isn’t considered to enable the identification of a person if it would require excessive costs, time or activities.

Sensitive data - these are personal data containing information about racial or ethnic origin, political views, religious or philosophical beliefs, religious affiliation, party or trade union membership, as well as data on health, genetic code, addictions, sex life, convictions, judgments  on punishments and fines, as well as other judgments issued in court or administrative proceedings.

Delivery - the type of transport service along with the carrier and cost specification, listed in the delivery price list at https://www.saffa.pl/strona/wysylka

Proof of purchase - an invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of March 11, 2004, as amended, and other applicable laws.

Product card - a single subpage of the store containing information about a single product.

Client:
an adult, a natural person running a sole proprietorship, concluding an agreement with the Seller directly related to his business or professional activity and having a professional nature for him;
an organizational unit without legal personality but having legal capacity;
legal person.

Civil Code - the Civil Code Act of April 23, 1964, as amended.

Code of good practice - a set of rules of conduct, in particular ethical and professional standards referred to in Article 2 point  5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.

Consumer - an adult natural person with full legal capacity or an adult natural person running a sole proprietorship, concluding an agreement with the Seller directly related to his business or professional activity, but mayn’t having a professional nature for him.

Cart - a list of products made of the products offered in the store based on the Buyer's choices.

Buyer - both the Consumer and the Customer.

Place of issue of goods - postal address or collection point indicated in the order by the Buyer.

Time of handing over the item - the moment when the Buyer or a third party indicated by him for collection takes possession of the item.

ODR internet platform - an EU website operating pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009 / 22 / EC and available at https://webgate.ec.europa.eu/odr

Payment - the method of payment for the subject of the contract and delivery, listed at https://www.saffa.pl/strona/sposoby-platnosci

The entity providing online payment services is Blue Media S.A.

Available payment cards that can be used to make payments are: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

Authorized entity - an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes of September 23, 2016, as amended.

Privacy policy - rules of processing personal data of Buyers by the Administrator of Personal Data, Buyers' rights and obligations of the Data Administrator, which can be found at: https://www.saffa.pl/strona/polityka-prywatnosci

Consumer law - the Consumer Rights Act of May 30, 2014.

Product - the minimum and indivisible number of items that may be the subject of the order, and which is given in the Seller's store as a unit of measurement when determining its price (price / unit)

Subject of the contract - products and delivery that are the subject of the contract.

Subject of the service - subject of the contract.

Collection point - the place of delivery of the item, which isn’t a postal address, listed in the statement provided by the Seller in the store.

UOKiK Register - a register of authorized entities kept by the Office of Competition and Consumer Protection pursuant to the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended, and available at: https://uokik.gov.pl/relog_podmiot_uprawowani.php

GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and the Act of 10  May 2018 on the protection of personal data.

Item - a movable item that may be or is the subject of the contract.

Store - website available at saffa.pl, through which the Buyer can place an order.

Seller:
Saffa Marta Szafraniec, pl. OMP 2/5, 40-061 Katowice
TaX number: 644-314-06-60, REGON: 242826586 

Registered and visible in the CEIDG records at:

https://prod.ceidg.gov.pl/ceidg/ceidg.public.ui/SearchDetails.aspx?Id=52cd4aa4-92b3-4b70-961d-695ffb... 

BANK ACCOUNT: 46 1050 1214 1000 0090 9375 3839

System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.

Completion date - the number of hours or working days specified on the product card.

Agreement - an agreement concluded outside the entrepreneur's premises or at a distance within the meaning of the Act on consumer rights of May 30, 2014 in the case of Consumers and a sales contract within the meaning of art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.

Defect - both a physical defect and a legal defect.

Physical defect - non-compliance of the item sold with the contract, in particular if the item:it doesn't have properties that this kind of thing should have due to the purpose specified in the contract or resulting from the circumstances or destination;

doesn’t have properties that the Seller has provided to the Consumer,

it isn’t suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller didn’t raise any objections to such an intended use;

was delivered to the Consumer incomplete;

in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;

it doesn’t have the properties provided by the manufacturer or his representative or the person who places the item on the market within the scope of his business activity, and the person who, by placing his name, trademark or other distinctive sign on the item sold, presents himself as the manufacturer, unless  The Seller didn’t know these assurances or, judging reasonably, he couldn’t know or they couldn’t have influenced the Consumer's decision to conclude the contract, or if their content was corrected prior to the conclusion of the contract.

Legal defect - a situation where the item sold is owned by a third party or is encumbered with the right of a third party, and if the restriction in the use or disposal of the item results from a decision or judgment of a competent authority.

Order - Buyer's declaration of intent made through the store, clearly specifying: the type and quantity of products;  type of delivery;  payment method;  the place of delivery of the goods, the Buyer's data and aiming directly at the conclusion of the contract between the Buyer and the Seller.

  • 2 General conditions

 
The contract is concluded in Polish, in accordance with Polish law and these regulations.
The place of delivery of the item must be on the territory of the Republic of Poland.
The seller is obliged and undertakes to provide services and deliver goods free from defects.

All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices don’t include the cost of delivery, which is specified in the delivery price list.

All deadlines are calculated in accordance with Article 111 of the Civil Code, i.e. the period in days ends on the last day, and if the beginning of the period in days is an event, it isn’t taken into account when calculating the date of the day on which the event occurred.

Confirmation, disclosure, consolidation, securing of all essential provisions of the contract in order to gain access to this information in the future takes the form of:

order confirmation by sending to the indicated e-mail address: orders, pro forma invoices, information on the right to withdraw from the contract, these regulations in pdf version, the model withdrawal form in pdf version, links to download the regulations and the withdrawal template;

attach to the completed order, sent to the indicated place of issue of printed items: proof of purchase, information on the right to withdraw from the contract, these regulations, a model withdrawal form.

The Seller informs about the known guarantees granted by third parties for products in the store.

The Seller doesn’t charge any fees for communicating with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract he concluded with a third party providing him with a specific service enabling distance communication.

The Seller provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest JAVA and FLASH versions installed, on screens with resolution  over 1024 px horizontally.  Using third-party software that affects the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, therefore, in order to obtain full functionality of the saffa.pl store, they should all be turned off.

The Buyer may use the option of remembering his data by the store in order to facilitate the process of placing a mayn't her order.  For this purpose, the Buyer should provide the login and password necessary to access his account.  The login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties.  The buyer can view, correct, update data and delete the account in the store at any time.

The Seller complies with the code of good practice.

The Buyer is obliged to:

mayn’t to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,

use the store in a way that doesn’t interfere with its functioning, in particular through the use of specific software or devices,

mayn’t to take actions such as: sending or posting unsolicited commercial information (spam) within the store,

use the store in a way that isn’t inconvenient for other Buyers and for the Seller,

use of any content included in the store only for personal use,

use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.

  • 3 Conclusion of the contract and implementation


Orders can be placed 24 hours a day.

In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:

add a product to the cart;
choosing the type of delivery;
choosing the type of payment;
choosing the place of handing over the item;
placing an order in the store by clicking the "Order and pay" button.

The conclusion of the contract with the consumer takes place at the time of placing the order.

The execution of the Consumer's order payable on delivery takes place immediately, and the order payable by bank transfer or via the electronic payment system after the Consumer's payment is credited to the Seller's account, which should take place within 30 days of placing the order, unless the Consumer was unable to provide  fault and informed the Seller about it.  If the Customer chooses the method of payment by bank transfer, electronic payment or credit card, the order will be processed from the date of crediting the Seller's bank account.

The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller, of which he informs the Customer within 48 hours of placing the order.

The execution of the Customer's order payable on delivery takes place immediately after the conclusion of the contract, and the order payable by bank transfer or via the electronic payment system after the conclusion of the contract and the Customer's payment is credited to the Seller's account.

The execution of the Customer's order may depend on the payment of all or part of the value of the order or obtaining a trade credit limit of at least the value of the order or the consent of the Seller to send the order on delivery (payable on delivery).

Sending the subject of the contract takes place within the time limit specified on the product card, and for orders consisting of many products, the longest date specified on the product cards.  The time limit begins with the completion of the contract.

The purchased subject of the contract is, together with the sales document selected by the Buyer, sent with the type of delivery selected by the Buyer to the place of delivery of the item indicated by the Buyer in the order, along with the attachments referred to in §2 point 6b.

  • 4 The right to withdraw from the contract


The consumer is entitled, pursuant to Article 27 of the Consumer Law, to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art.  33, Article 34 of the Consumer Law.

The deadline to withdraw from a distance contract is 14 days from the date of delivery of the item, and it is enough to send a statement before its expiry to meet the deadline.

The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the specimen of which is attached as Annex 2 to the Consumer Law, on the form available at https://www.saffa.pl/strona/zwroty-reklamacje or in amayn’ther form consistent with the Consumer Law.

The Seller will immediately confirm to the Consumer by e-mail (provided at the time of concluding the contract and amayn’ther, if provided in the submitted statement) receipt of the declaration of withdrawal from the contract.

In the event of withdrawal from the contract, the contract is considered void.

The consumer is obliged to return the item to the Seller immediately, but mayn’t later than 14 days from the date on which he withdrew from the contract.  To meet the deadline, it is enough to return the items before its expiry.

The consumer returns the items that are the subject of the contract from which he withdrew at his own expense.

The consumer doesn’t bear the costs of delivering digital content that isn’t recorded on a tangible medium, if he did mayn’t consent to the performance before the deadline to withdraw from the contract or was mayn’t informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur doesn’t  has provided confirmation in accordance with Article 15 par.  1 and Article 21 para.  1. Consumer law.

The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

The Seller shall immediately, mayn’t later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivering the goods to the Consumer, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Consumer.  The Seller, the Seller won’t reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.

The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method that doesn’t involve any costs for him.

The Seller may withhold the reimbursement of the payment received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.

Pursuant to Article 38 of the Consumer Law, the consumer isn’t entitled to withdraw from the contract:

in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;

in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;

in which the subject of the service is an item delivered in a sealed package, which can mayn’t be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;

in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;

in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;

for the delivery of digital content that isn’t recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract;

for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

  • 5 Warranty


The Seller is liable to the Consumer under the terms of art.  556 of the Civil Code and subsequent ones for defects (warranty).

In the case of a contract with a consumer, if a physical defect has been found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed on to the consumer.

The consumer, if the item sold has a defect, may:
make a statement requesting a price reduction;
make a declaration of withdrawal from the contract;

unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a non-defective one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has mayn’t satisfied the obligation to replace the item with a non-defective one or remove the defect, he isn’t entitled to replace the item or remove the defect.

The Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a non-defective one or, instead of the replacement of the item, request the removal of the defect, unless it is impossible to bring the item into conformity with the contract in a manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller.  , however, when assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.

The consumer can mayn’t withdraw from the contract if the defect is irrelevant.

If the item sold has a defect, the Consumer may also:

demand that the item be replaced with one that is free from defects;
demand that the defect be removed.

The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.

The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Buyer or would require excessive costs compared to the second possible method of bringing the defective item into conformity with the contract.

In the event that the defective item has been installed, the Consumer may request the Seller to disassemble and reinstall after replacing it with a defect-free one or removing the defect, but is obliged to bear some of the related costs exceeding the price of the sold item or may require the Seller to pay part of the costs.  disassembly and reassembly, up to the price of the item sold.  In the event of non-performance of the obligation by the Seller, the Consumer is entitled to perform these activities at the expense and risk of the Seller.

The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the complaint at the expense of the Seller, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the place where  which the thing is.  In the event of failure by the Seller to fulfill the obligation, the Consumer is entitled to return the goods at the expense and risk of the Seller.

The costs of replacement or repair are borne by the Seller, except for the situation described in

  • 5 point 10.

The Seller is obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the contract.

Within fourteen days, the Seller will respond to the provisions based on Art.  561(5) of the Civil Code: statements about a request for a price reduction, requests to replace the item with one free from defects, requests to remove the defect.  The Seller, within thirty days (Article 7a of the Consumer Law), will respond to any other Consumer's statement that isn’t covered by the fourteen-day period specified in the Civil Code.

Otherwise, it is considered that he considered the Consumer's statement or request justified.

The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of delivery of the item to the Consumer.

The Consumer's claim for the removal of the defect or replacement of the item sold for one free from defects expires after one year from the date of finding the defect, but mayn’t earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of finding the defect.  handing over the item to the Consumer.

In the event that the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of this item found before that date.

Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or price reduction due to a physical defect of the sold item, and if the Consumer requested replacement of the item with a non-defective one or removal of the defect, the deadline for submitting a declaration of withdrawal from  the contract or the price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect.

In the event of an investigation before a court or an arbitration court for one of the rights under the warranty, the time limit for exercising other rights due to the Consumer in this respect is suspended until the final conclusion of the proceedings.  The same applies to mediation proceedings, but the time limit for the exercise of other warranty rights due to the Consumer begins to run from the date of the court refusing to approve the settlement concluded before the mediator or the unsuccessful completion of the mediation.

To exercise the rights under the warranty for legal defects of the sold item, §5 points 15-16 apply, however the period starts from the day on which the Consumer learned about the defect, and if the Consumer learned about the defect only as a result of  third party claims - from the date on which the judgment issued in a dispute with a third party becomes final.

If, due to a defect in the item, the Consumer submitted a declaration of withdrawal from the contract or price reduction, he may demand compensation for the damage he suffered because he concluded the contract, mayn’t knowing about the defect, even if the damage was a consequence of circumstances for which the Seller isn’t responsible,  and, in particular, may request reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the goods, reimbursement of expenditure to the extent that he did mayn’t benefit from them, and did mayn’t receive their reimbursement from a third party and reimbursement of the costs of the process.  This is without prejudice to the provisions on the obligation to repair the damage on general principles.

The expiry of any deadline for finding a defect doesn’t exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.

The Seller, if he is obliged to provide or provide financial services to the Consumer, will perform them without undue delay, no later than the period provided for by law.

Duration of the warranty - 2 years.

  • 6 Privacy policy and personal data security


The Personal Data Administrator is responsible for the lawful processing of personal data, and the rules for collecting, processing and storing personal data, as well as the Buyer's rights related to his personal data.

The Personal Data Administrator processes the personal data of the Buyers on the basis of consent and in connection with the legitimate interests of the Seller.

The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.

The Buyer's consent to the processing of personal data is voluntary, and the consent to the processing of data for a specific purpose may be withdrawn at any time.

For the purposes of the Buyer's order, the following personal data is collected:

postal address - necessary to issue a proof of purchase;
place of issue of goods - necessary to address the parcel;
e-mail - necessary for communication related to the implementation of the order;
telephone number - necessary in the case of selecting certain types of delivery.

Detailed solutions for the protection of personal data related to placing an order, but also using the store before and after placing an order, are included in the privacy policy.

  • 7 Final provisions


mayn’thing in these regulations is intended to infringe the Buyer's rights.  It can mayn’t be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.

Registered Buyers will be mayn’tified by email about changes to the regulations and their scope (to the e-mail address provided during registration or ordering).  The mayn’tification will be sent at least 30 days before the new regulations come into force.  The changes will be introduced in order to adapt the regulations to the applicable legal status.

The current version of the regulations is always available to the Buyer in the Regulations tab (https://www.saffa.pl/strona/regulamin). During the execution of the order and throughout the entire period of after-sales care of the Buyer, the regulations accepted by him when placing the order apply. Except when the Consumer finds it less favorable than the current one and informs the Seller about the selection of the current one as binding.

In cases mayn’t covered by these regulations, the relevant applicable legal provisions shall apply.  Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection.  The consumer may also use equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register.  The seller declares his intention and agrees to an out-of-court resolution of the consumer dispute.

As a last resort, the matter is resolved by the court having local and material jurisdiction.

PRIVACY POLICY

Providing personal data, as well as consent to their processing are completely voluntary.  All personal data provided to us are processed only to the extent and for the purpose for which you have given your consent.  In the event that you decide to to provide us with the data necessary to process the order and you don’t consent to their processing, unfortunately we won’t be able to process your order.

Please remember that you have the right to update or completely delete your personal data at any time.  You can do it yourself or with our help, which we will gladly provide.

Our company adheres to a restrictive personal data security policy.  Your personal data is safe with us and we make every effort to ensure that this level is increasing every year.  We believe that reading our privacy policy will allow you to feel safe and enjoy shopping at Saffa.pl

We have created this Privacy Policy so that you can find in it all the necessary information required by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.  and repealing Directive 95/46 / EC in force from May 25, 2018 ("GDPR").

The basis for the processing of personal data is: a sales contract or actions taken at the request of the Buyer to conclude it (Article 6 (1) (b) of the GDPR), the Seller's legal obligation related to accounting (Article 6 (1) (c))  GDPR) and the legitimate interest of the Seller, consisting in the processing of data in order to establish, investigate or defend any claims (Article 6 (1) (f) of the GDPR). "

  1. Personal Data Administrator


The administrator of personal data of Saffa.pl (hereinafter PDA), i.e. responsible for ensuring the security of your personal data is:

Saffa Marta Szafraniec
OMP 2/5, 40-061 Katowice
Tax number: 644-314-06-60, REGON: 242826586

  1. Personal data protection system


PDA applied technical and organizational measures ensuring the protection of processed data in accordance with the requirements set out in the applicable provisions on the protection of personal data.  In particular, the following were taken into account: the regulation of the Minister of Internal Affairs and Administration of 29 April 2004 on the documentation of personal data processing and technical and organizational conditions to be met by devices and IT systems used to process personal data (Journal of Laws No. 100, item  . 1024);  guidelines of the Inspector General for Personal Data Protection;  Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 /EC.

The most important elements of the personal data protection system applied include:

SSL certificate, which guarantees that communication between your computer and Saffa.pl is encrypted with a 256-bit key.

We collect and process only the necessary personal data for the shortest possible time, and you must give separate consent for each activity mayn’t related to the implementation of the sale and purchase agreement.

Only authorized and trained persons in the field of personal data protection have access to your personal data, who guarantee their security.

The saffa.pl IT system and internal company procedures meet all standards of personal data protection.

Thus, PDA fulfilled all the obligations provided for by law in the field of personal data protection.

III.  Personal data, purpose and duration of storage

  1. Registration

During registration, please provide the data necessary to create an account at Saffa.pl, thanks to which you don’t have to waste time refilling the entire order form with each subsequent purchase.  By registering, you save time and money, because registered customers participate in the loyalty program and receive discounts for previously made purchases.

After logging in, a registered customer can also verify the status of the order placed and the history of purchases made.  A registered and logged-in customer may at any time independently correct, complete or delete data from Saffa.pl.

During registration, please:

name and surname - necessary for us to later issue a sales document and address the package;
address (street, house number / or house and apartment number, zip code and city) - necessary for us to address the parcel later;
email - necessary for logging in and communication related to the use of Saffa.pl;
telephone number - necessary in the case of selecting certain delivery methods (required by carriers)

The data is stored for a period of 5 years from the last login.

  1. Placing an order


When placing an order, please provide us with the data necessary to process the order, which in the case of registered and logged in customers are partially collected automatically from the data provided during registration.

When placing an order, please provide:
name and surname or name of the company / institution - necessary to issue a sales document and address the package;
address (street, house number / or house and apartment number, zip code and city) - necessary to address the parcel;
e-mail - necessary for communication related to the implementation of the order;
telephone number - necessary in the case of selecting certain delivery methods (required by carriers).

If, when placing an order, the Customer chooses a delivery to an address other than the address indicated during registration or placing an order, please also provide:

name and surname or name of the company / institution - necessary for us to address the parcel;
address (street, house number / or house and apartment number, zip code and city) - necessary to address the parcel;
telephone number to the recipient of the shipment - necessary in the case of choosing some delivery methods (required by carriers).

If, when placing an order, the Customer chooses to issue a sales document for data other than those indicated during registration or placing an order, please additionally provide:

name and surname or name of the company / institution - necessary to issue a proof of sale;
address (street, house number / or house and apartment number, zip code and city) - necessary to issue a proof of sale;
The data provided when placing the order are processed by Saffa.pl and the following entities in the following scope:

name and surname, address, telephone number, e-mail address indicated as the delivery address are provided to shipping companies in the form of a label / consignment mayn’te which is also an order for delivery of the shipment, depending on the selected type of shipment, are provided to:

Poczta Polska SA with its seat in Warsaw (NCR: 0000334972, TaX number: 525-000-73-13)
InPost Sp.  z o.o.  based in Kraków (NCR 0000543759,TaX number: 6793108059)
DPD Polska sp. Z o.o.  based in Warsaw (NCR 0000028368, TaX number: 526-020-41-10)
FedEx Express International B.V.  based in Hoofddorp (Netherlands)
(Apaczka) R2G Polska Sp.  z o.o., ul.  F. Klimczaka 1, 02-797 Warsaw (TaX number: 7010194877, REGON: 141963798)

If you use an external payment system, all data provided after switching to the payment operator's website remains registered only in its database and is in no way available or stored by Saffa.pl.

Saffa.pl cooperates with the following payment operators:

PayPro SA (PayPro) with its registered office in Poznań, Kanclerska 15 (60-327) (KRS 0000347935, TaX number 7792369887)
PayPal (Europe) S.à.r.l.  et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg
Blue Media S.A, ul.  Powstańców Warszawy 6, Sopot

The data is stored for a period of 5 years from the end of the calendar year following the year in which the sales document was issued, in accordance with the relevant regulations governing the storage time of accounting documents.

  1. Correspondence

In the event that we are provided with personal data that isn’t necessary for us to perform the contract or legal obligation, e.g. in correspondence with us, in the withdrawal, warranty or guarantee forms, this data will be immediately deleted or made anonymous and won’t be processed.

Therefore, please don’t provide us with information and personal data that we don’t explicitly ask for and that aren’t relevant to the performance of the contract or legal obligation.

  1. Cookies - your personal data that is downloaded automatically after entering Saffa.pl


Cookie files (so-called "cookies") are IT data, in particular text files, which are stored on the Saffa.pl Customer's end device.

Saffa.pl uses two basic types of cookies: session cookies and persistent cookies.  Session cookies are temporary files that are stored on the Customer's end device until logging out, leaving the website or turning off the software (web browser).  "Persistent" cookies are stored on the Customer's end device for the time specified in the cookie file parameters or until they are deleted by the Customer.

The following types of cookies are used as part of Saffa.pl:

"Necessary" cookies, enabling the use of services available on Saffa.pl;  e.g. authentication cookies used for services that require authentication;
cookies used to ensure security, e.g. used to detect fraud in the field of authentication within Saffa.pl;
"Performance" cookies, enabling the collection of information on the use of Saffa.pl websites;
"Functional" cookies, enabling "remembering" the settings selected by the customer and personalization of the Saffa.pl interface;
"Advertising" cookies, enabling the delivery of advertising content to the Customer more tailored to his interests.

In many cases, the software used for browsing websites (web browser) allows cookies to be stored by default.

In the event that you don’t agree to the placement of cookies on your device, you may block their placement by properly configuring your web browser.  Information on how to do this can be found in the help files of your web browser.  Unfortunately, in the event of blocking cookies from Saffa.pl, we can mayn't guarantee its correct operation.

If you agree to place cookies on your device, but after completing your visit to Saffa.pl, you would like to delete them, you can do it without risk and information on how to do this can be found in the help files of your web browser.

  1. Saffa.pl (server)


The IT system used by Saffa.pl automatically collects log data related to the device you use when connecting to Saffa.pl.  These data are collected only for statistical purposes and relate to: the type of device, operating system, type of web browser, screen resolution, color depth, IP, internet service provider, or the Saffa.pl entry address and are used only in the Saffa.pl optimization process.  in order to ensure the greatest possible comfort of use.

These data are never combined with the data referred to in Part III and are only material for statistical analysis and mechanisms for correcting system errors.

Saffa.pl uses the shop software Shoplo limited liability company with its registered office in Warsaw at rue Inflancka 4c, TaX number: 5213630420. This company doesn’t have direct access to personal data and doesn’t process it in any way.

The data is processed for 24 months from the last activity.

  1. Saffa.pl (cookies)


Saffa.pl uses the "cookies" technology, i.e. text files placed on your device, in order to enable Saffa.pl to recognize you and adapt Saffa.pl to your needs.

Saffa.pl uses cookies to:

remembering logging in (the session lasts 30 minutes from the last activity, after which the cookie is deleted);
remembering the contents of your basket (the session lasts 30 days from the last activity, after which the cookie is deleted);
remembering your Saffa.pl display preferences (the session lasts 30 days from the last activity, after which the cookie is deleted);
creating statistics and audience reports on the operation of Saffa.pl;  (the session lasts 30 days from the last activity, after which the cookie is deleted);
personalizing the appearance of Saffa.pl by displaying products that the store's algorithm will indicate as interesting for you based on the products you bought, placed in the basket, searched in the store, as well as their authors, producers, category - in a word similar products, but never directly combined  with your personal data.  (the session lasts 30 days from the last activity, after which the cookie is deleted);

  1. Google Analytics (cookies)


Google Analytics uses the technology of "cookies", i.e. text files placed on your device, in order to enable Saffa.pl to analyze the sources of traffic and the manner in which visitors use it.

Google collects on its servers data obtained from the placement of cookies on devices and uses this information to create reports and provide other services related to traffic and internet use.

Google may also transfer this information to third parties if it is required to do so by law or if such persons process such information on behalf of Google.

These data are never combined with the data referred to in Part III and are only material for statistical analysis and mechanisms for correcting system errors.

The data is processed for 12 months from the last activity, after which the cookie is deleted.

  1. Cookies from partners' servers


Saffa.pl uses scripts and software elements provided and located on the servers of its business partners.  Such cookies may contain data necessary for the partner to provide the service provided to Saffa.pl or containing data other than those specified in the privacy policy.

Saffa.pl very carefully selects its business partners, however, it isn’t responsible for their cookie policy.  Therefore, we recommend that you verify each of our partners on your own and decide for yourself whether you want to accept their cookies.

Saffa.pl uses the scripts of the following partners:

Google Inc.  based in Mountain View (CA, USA)
Facebook Inc.  based in Menlo Park (CA, USA)

  1. Privacy policy of Saffa.pl partners' security


Saffa.pl very carefully selects its business partners and also carefully verifies the links to other websites posted on Saffa.pl.  However, Saffa.pl isn’t responsible for the standard and privacy policy applied by the owners, operators or administrators of these websites.  Therefore, we recommend that you verify each of our partners on your own and decide for yourself whether you want to entrust them with your personal data.

Google – https://www.google.pl/intl/pl/policies
Facebook – https://www.facebook.com/about/privacy/cookies

  1. Disclosure of your personal data


In special situations where the applicable law requires the Personal Data Administrator to provide the collected data to state authorities, Saffa.pl will make such data available.

Except for these situations, your personal data to the extent permitted by law on the basis of separate entrustment agreements, transferred to specific entities only and in connection with the need to perform the contractual or legal obligation of the Personal Data Administrator.  The categories of entities that may be transferred data include: advertising agencies, banks, accounting and bookkeeping offices, IT service providers, courier companies, logistics companies, payment institutions, carriers.

In the event of such transfer, the Personal Data Administrator concludes appropriate entrustment agreements with these entities, guaranteeing the highest standard of protection and maintaining the confidentiality and security of personal data, as well as their use only for the purpose of fulfilling the contractual or legal obligation of the Personal Data Administrator.

VII.  Change of Saffa.pl privacy policy

Saffa.pl reserves the right to change the privacy policy, if required by applicable law, the technological conditions of Saffa.pl operation change or the change introduces a higher standard than the minimum required by law.

Saffa.pl won’tify about such a change by email (to the e-mail address provided during registration).

The current text of the privacy policy will always be available at:

https://www.saffa.pl/strona/polityka-prywatnosci .

VIII.  Your rights


In accordance with applicable regulations, you have the right to:
refusal or restriction of the processing of personal data;
object to the processing of personal data;
access to personal data;
rectification or deletion of personal data;
transferring personal data;
withdrawal of consent to the processing of personal data;
lodging a complaint to the supervisory body - the President of the Personal Data Protection Office.

These rights are inalienable and mayn’t be restricted.  We are always happy to provide you with help and information, and you can exercise some of the above-mentioned rights yourself.

  1. contact


Saffa.pl contacts you using the e-mail address provided, and only in special situations we use the telephone number provided by you.

If you have any questions or concerns regarding the privacy policy and security of your personal data, please contact us by e-mail ado@saffa.pl

If you want to update or delete your personal data, if you can mayn't or don’t want to do it yourself, please contact us by e-mail ado@saffa.pl

You can also correspond with us in the above cases at:
Saffa Marta Szafraniec
Plac Oddziałów Młodzieży Powstańczej 2/5, 40-061 Katowice

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